Players can go to the IGGem Mall to exchange IGGems for the prizes you want. Now a new prize-searching function is available, so you can search for prizes according to the amount of IGGems you have. And soon, we will be adding more and moe fantastic goods and in-game items to the IGGem Mall, so stay tuned for more great news!
2. Prize Delivery
There is an efficient system for prize delivery in the IGGem Mall. We will check all the order lists on the 25th of each month and then deliver the prizes within 10 working days. The arrival time of your prizes is subject to your address.
Note that the IGGem Mall orders will be checked on the 25th of each month, so the successive orders after the 25th will be reviewed and delivered next month.
Prize pictures are only for your reference.
3. The Treatment of Accidental Loss
If the prize cannot be delivered to you because of incorrect contact information or a failure to pick up the prize in a timely manner, the prize will be forfeited. We will not send it again and consumed IGGems will not be refunded, including IGGems spent in exchanging prizes and participating in official events.
IGG reserves all rights to final interpretation and modification of the IGGem System. We will keep you informed of any modifications on the IGG official website (www.igg.com), so please stay tuned! Meanwhile, if you have any problems, please feel free to contact us.
Please feel free to contact our customer service if you can't receive the prize one month after the checking date.